How Can We Help You?
If you need help, our Customer Service representatives are available :
Monday 8:00 AM - 8:00 PM CT
Tuesday - Friday 8:00 AM - 7:00 PM CT
Saturday - Sunday 10:00 AM - 5:00 PM CT.
Call 1.888.235.6132 or email customer service.
Returns & Shipping
- Effective May 1, 2015 our Return Policy has changed. All purchases made on or after May 1, 2015 will be subject to our new 30 day return policy. Any purchases made on or prior to April 30, 2015 will be subject to our previous 60 day return policy.
- At CircusbySamEdelman.com every detail is important, and nothing is more important than your satisfaction. We are confident that you will be comfortable with your purchase. However, if the need arises you may return your unworn items within 30 days of purchase.
- Shipping and Returns
- Standard Ground
Ground shipping is FREE on all domestic orders. Your order may arrive in multiple packages. Standard ground shipping is usually delivered in 5 to 7 business days from processing.
Delivery occurs in 2 to 3 business days after processing, pending availability and credit card verification. Your order may arrive in multiple packages.
Arrives next day if order is placed by 12 PM ESTSee below for shipment processing times.
Expedited Shipment processing times:
When you place an order, you will receive an order confirmation e-mail message immediately. You will also receive an additional email with your tracking information.
Important US Shipping Notice: CircusbySamEdelman.com ships Monday through Friday only, excluding national and federal holidays, to addresses in the U.S. Apologies, but we cannot deliver to P.O. boxes or to military APO/FPO addresses.
- Orders placed Monday-Friday before 12 PM EST will begin processing that day (excluding holidays)
- Orders placed after 12 PM EST will begin processing the next business day
- Order placed after 12 PM EST on Friday will be processed the following Monday
- International Shipping Notice
- CircusbySamEdelman.com has adopted Borderfree to help our customers shop from and ship to all over the world. You can shop CircusbySamEdelman.com in the country and currency you select. Your order total with all shipping fees, custom fees, tariffs and taxes will be available during checkout in your chosen country and currency.
International Delivery Times: Your shipping carrier will be determined at checkout. Delivery may take up to 18 business days.
Note about Borderfree: Borderfree is a full-service international ecommerce shipping solution created to help U.S. ecommerce merchants, like CircusbySamEdelman.com, sell to and ship to customers around the globe.
- Returns and Exchanges Return Policy
- Returns of your unworn purchases are accepted for a full refund within 30 days of purchase. Visit www.CircusbySamEdelman.com/returns and follow the instructions to complete your return. Freight expense for unworn returns processed through www.CircusbySamEdelman.com/returns will be paid by CircusbySamEdelman.com. Please note that, while we want you to be happy with your purchases, an excessive number of returns in a twelve-month period may cause us to reject future orders from you.
Free returns are only provided for unworn purchases and must be processed through www.CircusbySamEdelman.com/returns. We cannot accept C. O.D. packages. We are not responsible for returns until they are received in our warehouse. The warehouse will inspect merchandise sent back for a refund. We reserve the right to reject returns.
If you use a method for your return which is not designated by www.CircusbySamEdelman.com/returns you are responsible for all return fees. Return fees are non-refundable.
If alternate carriers are used, lost shipments are not the responsibility of CircusbySamEdelman.com.
Item(s) must be returned in the original CircusbySamEdelman packaging. Once you have re-packaged your order in its original box and carton, place your original Order Summary inside the box together with the completed return form. Be sure to write your order number on the return form where indicated. An order number helps speed up your transaction. Affix the return shipping label to the outside of the carton. If you check out with an account, your order number is available in the My Account section of CircusbySamEdelman.com. Each individual package should have a unique tracking label. Do not copy labels and place them on different boxes.
CircusbySamEdelman.com does not offer exchanges, instead, we ask that you return your unworn purchase and place a new order.
Packages may not be returned using a FedEx drop box. Packages must be taken to a FedEx store or authorized ship center for return. To find a FedEx Store near you click here.
Visit www.CircusbySamEdelman.com/returns and follow the simple instructions on your screen. You can print a free return shipping label. If you have questions, email customer service. Please also feel free to call us toll free at 1.888.235.6132.
International Return/Exchange Instructions:
International CircusbySamEdelman.com customers have 60 days from their order date to return unworn merchandise. All international orders must be returned via Borderfree and must include a Return Merchandise Authorization (RMA) form. Please send an email to our customer service center to receive your RMA number.
Refunds on international returns will include duties, taxes and tariffs when they are shipped with your RMA form to Borderfree. Your account will be credited by Borderfree when your return is received at the international hub. Returns sent without the RMA form may not be refunded for the full amount.
Unfortunately, CircusbySamEdelman.com cannot refund your original shipping and handling fees. We are also unable to offer free return shipping for international orders. Any costs for shipping your returned order back to our Returns Department from Borderfree will be subtracted from your refund total.
- Refund Process and Timeframe
- Refunds will be processed to the original method of payment within 10 business days.
Once the return has been processed, you will receive a return e-mail confirmation.
Depending on the credit card company, it may take an additional 2-10 business days after the credit is applied for it to post.
Unfortunately, CircusbySamEdelman.com cannot refund your original shipping fees.
If you received a gift purchased from CircusbySamEdelman.com and need to make a return, go to www.CircusbySamEdelman.com/returns and follow the simple instructions there.
- We are unable to offer exchanges for CircusbySamEdelman.com orders during the return process. If you would like the same shoe in another size or style, simply place a new order. We cannot guarantee inventory will be available when you place your new order.