How Can We Help You?
If you need help, our Customer Service representatives are available Monday-Friday 7 a.m.-7 p.m. and
Saturday-Sunday 10 a.m.-6:30 p.m. CST. Call 1.888.235.6132 or email customer service.
I can’t wait to get my shoes– How can I track my order?
How do I send something back?
What are my shipping options?
What is your return policy?
Well, this is frustrating, why did my promo code not work?
How do I make an exchange?
How do I get in touch with someone at Circus?
Oh no! Why was my order cancelled?
Oops! Can I cancel my order?
How do I know my size?
Am I going to be charged sales tax?
Does Circus make shoes in my size?
Do you ship internationally?
How much do you charge to ship to my country?
How do I return an order that was shipped internationally?
- I can’t wait to get my Circus shoes – How can I track my order?
- Please click here to track your order. Follow the simple tracking steps, and be sure to allow up to three business days from the date of your order for tracking information to appear.
- How do I send something back?
- Unworn items purchased on CircusbySamEdelman.com may be returned within 60 days of the purchase date for a full refund.
To request a postage-paid return label and packing slip, please click here.
Please note: Item(s) must be returned in the original brand box (packaging). CircusbySamEdelman.com does not offer exchanges. You will only receive a refund for returned items. If a new item or size is desired, we recommend placing a new order at your convenience.
- International Customers: Click Here
- What are my shipping options?
- We like to keep it simple - To check out your options, please click here.
- What is your return policy?
- Please click here to review our return policy.
- Well, this is frustrating, why did my promo code not work?
- There could be more than one reason for this-
1. Some discounts may only be applied to sale-priced items (regular-priced items may be excluded).
2. Only one promo code can be used per order. The last code you enter will be the one that gets applied.
3. Promo codes, coupon codes and gift certificates may not be used on previous orders and may not be redeemed for cash.
4. Certain items may be excluded from some discounts and promotions.
*Refer to the terms and conditions of each offer for specific information.
- How do I make an exchange?
- We're sorry to break this to you, but we are unable to offer exchanges for CircusbySamEdelman.com orders.
If you desire another style, size or color, simply visit CircusbySamEdelman.com to place a new order for the item(s) you want, subject to availability.
Special Note: When reordering the same style, if there is a difference in the price you originally paid, simply contact us after you have completed the new purchase. Please provide your new order number, so that we may issue a credit to you.
*New purchase must be made within 60 days of original purchase.
- How do I get in touch with someone at Circus?
- Email: Customer Service
- Oh no! Why was my order cancelled?
- We routinely perform audit checks to verify order information in an effort to maintain high security standards for the protection of our customers. This may be why your order was cancelled. It is also possible that your order may have been cancelled if we ran out of stock in an item. In both cases, an email confirmation will be sent with the specific cancellation reason of your order.
- Oops! Can I cancel my order?
- We apologize, but we are unable to cancel or modify your order, as we are unable to edit orders once they begin to process.
- How do I know my Circus size?
- Our website provides size conversions from U.S. to European sizes for each shoe in the size drop-down box.
- Am I going to be charged sales tax?
- CircusbySamEdelman.com charges tax on purchases shipped anywhere in the U.S.
- Does Circus make shoes in my size?
- Our standard size run is 6-10. However, we do make some styles in size 5-12. Each product page lists the size run available in the size drop-down box.
- Do you ship internationally?
- Yes, CircusbySamEdelman.com ships internationally to the following countries:
- Antigua and Barbuda
- Brunei Darussalam
- Cayman Islands
- Costa Rica
- Czech Republic
- Dominican Republic
- El Salvador
- French Guiana
- Hong Kong
- Korea, Republic of
- New Zealand
- Russian Federation
- Saint Kitts and Nevis
- Saint Lucia
- Saudi Arabia
- South Africa
- Sri Lanka
- Trinidad and Tobago
- Turks and Caicos Islands
- United Arab Emirates
- United Kingdom
- How much do you charge to ship to my country?
- International shipping costs are calculated based on a number of factors including the number of items you are purchasing, the weight of the items and the destination country/region. International shipping will be calculated and guaranteed during the Borderfree global checkout based on the items you are purchasing and your shipping destination.
- If you'd like to get an estimate before placing your order, please place the desired merchandise in your cart and proceed to Checkout. Once your shipping address is entered, you will see an itemized description of costs.
- How do I return an order that was shipped internationally?
- For international orders - A Return Authorization must be created prior to returning your shipment to ensure proper credit is given.
- Customers have 60 days from the date of purchase to return unworn merchandise.
- Item(s) must be returned in the original brand box (packaging).
- The original shipping and handling fees are non- refundable.
- The costs for BorderFree to forward your order back to our Returns Department in the U.S. will be subtracted from your refund total.
- Please click here to request a Return Merchandise Authorization (RMA) number and receive return instructions. Be sure to indicate how many boxes you'll be using to return your purchase, as a RMA number is required for each parcel being shipped back to us.